Ideal candidates will: 

• Lead positive change with clear, collaborative leadership and measurable project outcomes. 

• Solve challenges independently while offering solutions-focused guidance to peers. 

• Empower team growth by sharing knowledge transparently and providing constructive feedback. 

• Foster a culture of diversity of thought, mutual trust, and accountability. 

What you’ll do: 

• Take ownership of key projects, driving efforts to improve efficiency, enable self-service, and automate manual processes. 

• Manage initiatives from discovery through planning, scheduling, and execution using Agile Scrum methodologies. 

• Lead high-stakes production incidents as a Senior Incident Commander, ensuring rapid resolution, clear communication, and poise under pressure. 

• Facilitate post-incident retrospectives, transforming technical learnings into actionable improvements. 

• Architect, implement, and maintain cutting-edge observability systems to ensure proactive incident detection and resolution. 

• Build and manage integrations across systems to streamline monitoring, alerting, and health reporting. 

• Define and execute strategies for system availability, performance, and reliability, aligning with organizational goals. 

• Collaborate with stakeholders to establish Service Level Objectives (SLOs) and design strategies for managing breaches. 

• Mentor and guide team members, setting high standards for technical excellence and operational discipline. 

• Offer candid, constructive feedback to improve processes, systems, and team performance. 

• Serve as a trusted advisor, advocating for best practices in reliability engineering and driving cultural change across the organization. 

It is required that you have: 

• Bachelor’s degree in a related field or equivalent education, training, or experience. 

• At least 4 years of experience in site reliability engineering, DevOps, or related engineering discipline (or equivalent education, training or experience).  

• Strong leadership skills in incident management and operational excellence. 

• Demonstrated initiative, independent work, and results-driven success  

• Expertise in building and optimizing complex systems  

It would be great to also have:  

• Expertise in ITIL practices and their application in modern IT environments. 

• Extensive experience in operations and engineering with distributed systems. 

• Proficiency with Git and modern CI/CD pipelines. 

• Advanced skills in programming (Java, C#) and scripting (Python, PowerShell, Bash). 

• Hands-on experience with automation tools (Terraform, Ansible) and infrastructure as code. 

• Proven success in implementing monitoring, logging, and alerting solutions. 

• Exceptional collaboration, negotiation, and presentation skills, with the ability to inspire and influence. 

• Experience providing constructive feedback and fostering continuous improvement. 

• A passion for achieving results, with a strong sense of accountability and teamwork.