Position Title: Sales Engineer
Company: Heat Transfer Sales
Department: Sales
Reports to: Sales Manager
Works with: Employees, Vendors, Customers
As an Engineer, have you ever considered sales? A technical sales career can offer more daily variety, more challenges, more scheduling freedom, and more compensation for successful results. Make no mistake, it is a tough job and not without risk. For those who believe in themselves, it is a very rewarding career!
The VALUE we bring to our clients is our ability to help THEM be more successful through our expert knowledge and outstanding customer service. We cannot do that without developing strong working relationships. At HTS, we expect each salesperson to work harder than the competition at understanding our clients’ needs, prioritizing timely responses, knowing how to use our products & tools, developing our skills & talents, and becoming THE EXPERT in our field. Because we go the extra mile in every way, we earn our clients’ trust.
If you are an engineer who gains great satisfaction through helping others, is curious and driven to learn more, who looks people in the eye and enjoys developing relationships, who is competitive and determined to succeed, and is unwavering in doing the right thing, then we have a career for you!
Voted one of the Best Employers in NC in 2016, 2017, 2018 and 2019 by Business North Carolina Magazine.
Heat Transfer Sales is actively seeking qualified Sales Engineers who:
- Understand and leverage the sales process
- Identify and respond to customer needs
- Develop and maintain a network of contacts, an assigned customer base and a full pipeline of opportunities that assures sales goal attainment
- Utilize current and create new, innovative sales tools to effectively plan and increase business opportunity with accounts
- Ensure customer satisfaction with our products and services
- Develop and propose changes in equipment, processes, or use of materials or services which would result in cost reduction or improvement in operations
- Monitor sales trends and product performance results
- Continually enhance sales skills and product knowledge
- Value and respect relationships
- Cherish opportunities to help people
- Jump at the chance to solve challenging problems
- Are determined to become experts in their field
Additional responsibilities include:
- Upholding and adhering to HTS Core Values
- Collaborating with coworkers on project strategy and execution
- Answering customer inquiries and responding to special requests
- Develop, maintain, and manage assigned client relationships, specifically with consulting & design engineers and key end-user/owner engineering department personnel
- Awareness of the local market, your competition, your clients, their clients, and their challenges
- Promoting HTS products and services through sales calls, presentations, & factory visits
- Active engagement with vendor representatives through regular activity reports and joint sales calls and presentations
- Aggressive pursuit of product knowledge and systems applications
- Educating clients on product offerings and their applications
- Provide clients with equipment recommendations, selections, specifications, pricing, and any other detailed information require
- Developing and execute successful sales plans with core customers
- Maintaining records of sales, customer information and requests by updating in ERP
- Maintaining customer satisfaction by investigating concerns, implementing corrective action and communicating with customers and staff as needed
- Communicating customer perceptions by gathering customer feedback and sharing information with management
- Working closely as a team member with other parts of the business
- Continuous professional development through company-provided and self-training, including, but not limited to, business and finance, marketing, sales process & strategy, and public speaking
Education and Experience Requirements:
- Bachelor’s Degree in Engineering, Business, or Construction Management from an accredited college or university or an equivalent combination of education and experience
- 3 or more years of direct industry experience and strong references required
- Professional Engineering (P.E.) license preferred but not required
Skills and Qualifications:
- A strong sales presence
- Detail oriented, professional attitude, reliable
- Ability to work independently and within a team with emphasis on accuracy and timelines
- Must possess a personal need to consistently produce accurate and thorough result
- Superior written, oral and presentation skill
- Proven problem solving, leadership and listening skill
- Product and vendor knowledge (or the ability to quickly learn it)
- High technical competency with engineering-related subjects
- Well-developed interpersonal skill
- Versatile, coachable, and adaptable
Working Conditions:
- Normal office environment
- Moderate lifting may be required to move equipment, files and supplies
- Moderate travel
- Flexibility to work overtime/weekends, as required
- Occasional work in outside weather conditions
This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of Heat Transfer Sales, LLC.
EEO Employer / Vets / Disabled