Field Service Engineer

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry.  We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5B in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Cryogenic Services (NCS) is an industry leader in the provision of services to the industrial gas and air separation industries, enhanced oil recovery operations, marine, clean energy, and alternative fuels markets. Boasting a vast portfolio of innovative solutions, cutting-edge technology, and expert services, the company stands tall as a go-to service provider for a wide range of clients. The company has carved a niche for itself in the market with its consistent delivery of top-tier services that are tailored to meet the specific needs of each industry. Our products have been instrumental in enabling customers to realize safer, greener, and more sustainable operations. From liquefied natural gas (LNG) systems to industrial gas equipment, every product is designed and manufactured with the utmost consideration for safety and environmental sustainability.

Nikkiso Cryogenic Services is not just a leading service provider to a range of industries, but also a champion of safer, greener operations. Its products and services are designed to meet the dual objectives of operational efficiency and sustainability, helping clients achieve their goals while minimizing environmental impact.

Summary/Objective

The Regional Field Service Engineer is responsible for providing onsite technical support, maintenance, and troubleshooting services for cryogenic equipment and systems for customers within the assigned region. This role requires hands on experience, strong knowledge and experience in cryogenic systems, as well as excellent problem-solving skills and the ability to work independently.

Essential Functions/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Technical Support: Provide expert onsite technical guidance and support to customers on the installation, operation, and maintenance of cryogenic equipment and systems.
• Troubleshooting: Identify and diagnose issues with cryogenic systems, utilizing advanced troubleshooting techniques to ensure efficient problem resolution while minimizing downtime.
• Maintenance Services: Perform routine and scheduled maintenance activities on cryogenic systems, including inspections, calibration, and replacement of components or parts as necessary.
• On-site Repairs: Respond to customer requests for on-site repairs promptly and effectively, utilizing appropriate tools, equipment, and resources to ensure timely resolution of issues.
• Customer Training: Conduct training sessions for customers on the safe and proper operation of cryogenic equipment and systems, ensuring compliance with OEM and industry standards and regulations.
• Documentation: Prepare timely field trouble reports, maintain accurate and comprehensive service records, including equipment history, repair reports, and customer interaction details, to facilitate effective communication and future reference.
• Safety Compliance: Adhere to all safety policies and procedures, ensuring a safe working environment for both yourself and customers during service visits.
• Continuous Improvement: Stay updated with the latest OEM technological advancements and industry trends related to cryogenic systems through ongoing training and self-development, applying this knowledge to enhance service delivery and customer satisfaction.

Competencies

• Technical Expertise: The ability to understand and apply specialized knowledge of cryogenic systems, equipment, and processes. This includes a deep understanding of cryogenic fluids, gases, and their properties, as well as proficiency in operating and maintaining cryogenic equipment.
• Problem-solving Skills: Capable of analyzing complex technical issues and providing effective solutions in a timely manner. The Regional Field Engineer should possess strong diagnostic skills, the ability to troubleshoot and resolve problems independently, and be adept at identifying root causes and implementing corrective actions.
• Safety Focus: Demonstrates a strong commitment to safety by adhering to established protocols, procedures, and industry standards. The Regional Field Engineer should prioritize safety and promote a culture of safety consciousness among the entire team.
• Communication Skills: Possesses excellent verbal and written communication skills, enabling effective and efficient communication with clients, colleagues, and other stakeholders. The Regional Field Engineer should be able to convey technical information to non-technical individuals in a clear and concise manner.
• Adaptability: Able to work in diverse environments and adapt to dynamic and changing work conditions. The Regional Field Engineer should demonstrate flexibility and resilience in handling unforeseen circumstances, such as schedule changes, emergency calls, client demands, and site-specific challenges.
• Organizational Skills: Exhibits strong organizational abilities in managing multiple tasks, projects, and priorities simultaneously. The Regional Field Engineer should be able to plan and coordinate field service activities effectively, ensuring timely and accurate completion of assignments.
• Customer Focus: Possesses a strong commitment to customer satisfaction, striving to provide top-quality service and promptly addressing customer concerns. The Regional Field Engineer should be skilled in building and maintaining relationships with clients, understanding their needs and expectations, and proactively meeting them.
• Teamwork: Works collaboratively with team members, sharing knowledge, offering assistance, and contributing to a positive and supportive work environment. The Regional Field Engineer should be able to collaborate effectively with colleagues from different departments to ensure seamless service delivery.
• Continuous Learning: Shows a proactive approach to professional development by staying up to date with the latest advancements and best practices in cryogenic engineering. The Regional Field Engineer should continuously seek opportunities to expand their knowledge and skills through training, certifications, and industry conferences.

Experience

• 3- 5 years of experience working with cryogenic equipment or a closely related field
• Proven track record of successfully managing and executing cryogenic installation, maintenance, and repair projects.
• Proficiency in troubleshooting and diagnosing issues related to cryogenic systems.
• Experience in planning and organizing field service activities, including equipment inspections and preventive maintenance.

Physical Demands

• Use standard office equipment such as computers, telephones, printers, copiers, etc.
• Lift 50-100 pounds.
• Work in both office and shop environments at customer and company sites.

• Travel and extended stays at customer work sites.

• Conditions may vary at each location yet are essentially the same as listed.