Technical Engineer

Company :

Job Description : 

JOB SUMMARY

This is a dynamic and challenging role that requires a passionate and technically skilled individual with a strong commitment to exceptional customer service and user experience. This role is a key contributor to the success of our organization's digital workplace strategy with a focus on meeting room technology and meeting support. As a Technical Engineer, you will be responsible for designing, implementing, and supporting a range of solutions across our clinical locations in collaboration with other engineers and analysts on the team who sit across the organizational footprint. Those solutions will be comprised of both back-end systems that are transparent to meeting participants who utilize the technology in the meeting rooms, and the equipment in the meeting rooms that those meeting participants operate and rely on for successful meetings. Your digital media production skills will also be utilized in the production of audio, photography, and video media.

• This role will teach/train others regularly, not the "Occasionally" designation that is currently shown.
• This role will travel from the office to various work sites or from site to site regularly, not the "Rarely" designation that is currently shown.
• This role does require a physical work site. (Or am I misunderstanding what that means?)
• This role will require lifting 10 to 25 pounds constantly, not the "Occasionally" designation that is currently shown.
• This role will require lifting 25 to 50 pounds occasionally, not the "Rarely" designation that is currently shown.

ESSENTIAL RESPONSIBILITIES

• Responsible for one or many of the following tasks: analyzing, designing, coding, testing and  implementing  technical solutions, as well as providing general production monitoring and support, meeting defined scope, target dates and budgets with minimal or no defects.
• Collaborate with stakeholders across IT, product, analytics, and business teams to gather requirements and provide technical solutions that meet organizational needs
• Monitor work against production schedule and  provide progress updates and report any issues or technical difficulties to leadership on a regular basis.
• Document technical processes and procedures, and participate in technical reviews and knowledge sharing sessions
• Collaborate on the design and implementation of with architecture to ensure solution alignment to enterprise goals and standards
• Perform technical analysis and provide insights to support decision-making across various departments
• Stay up-to-date with the latest relevant technologies and industry best practices
• Other duties as assigned or requested.

EXPERIENCE

• 3 years of experience in one or many of the following tasks: analyzing, designing, coding, testing and implementing technical solutions, as well as providing general production support, meeting defined scope, target dates and budgets with minimal or no defects
• 3 years of technical problem solving, solution implementation, team/project collaboration experience
• 3 years of basic computer science concepts and principles, common operating systems, development languages/scripting 

Preferred

• Audio-Visual Integration: Proven success regarding the design and implementation of cutting-edge audio-visual solutions for meeting rooms and other spaces in clinical locations.
• Digital Signage: Proven success in ensuring uptime and the smooth operation of hardware systems that meet the needs of the business owner for each system.
• Media Production: Demonstrated ability to produce high-quality audio (i.e. podcasts, etc.), photography (i.e. professional headshots, event photography, etc.), and video (i.e. talking heads, etc.) for use both internally and externally.
  Meeting Live Stream: Proven success with the management of a streaming backend and with the operation of in-room the real-time video streaming for events, conferences, and meetings.
  Meeting Support: Proven success with providing technical support for meetings and conferences for groups of hospital administrators, corporate executives, and clinicians holding various credentials. Support will occur both in on-site meeting rooms using installed equipment and in off-site venues utilizing portable equipment.
  Video Conferencing: Proven success in the management and maintenance of an organization’s video conferencing backend, endpoints, Microsoft Teams cloud video interoperability, and Zoom platform.
  Interpersonal Communication: Demonstrated ability to interact with care providers at all levels of credentialing as well as an organization's administrators and other leaders in a helpful and effective manner.

SKILLS

• Demonstrated ability to achieve stretch goals in a highly innovative and fast-paced environment
• Adaptability: Ability to take on diverse tasks and projects, adapting to the evolving needs of the organization
• Analytical Thinking: Analytical skills with a focus on detail and accuracy
• Interest and ability to learn other technologies as needed
• Technical Proficiency: Comfortable with a range of data tools and technologies, with a willingness to learn new skills as needed
• Track record in designing, implementing, and/or supporting large-scale technical solutions
• Sense of ownership, urgency, and drive
• Demonstrated passion for user experience and improving usability
• Team Collaboration: A team player who can work effectively in cross-functional environments

EDUCATION

• Bachelor’s degree in Computer Science, Information Systems, Computer Engineering or relevant experience and/or education as determined by the company in lieu of bachelor's degree.   

Preferred

• Bachelor's degree in Communication Technology, Music Technology, User Experience, or related field. Advanced degree in the same.

LICENSES or CERTIFICATIONS

• None

Preferred

• Relevant professional certifications such as Certified Technology Specialist (CTS).

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

No

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

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